We are making big changes at Northgate Practice and our aim is to improve our service for patients.
The telephone system installed at the practice is now old and not fit for the amount of calls we now receive as a large practice of 10,177 patients.
The practice will be going live with a new telephone system called Surgery Connect on Thursday 15th August 2024. We are hoping that the transition goes seamlessly, but please be patient with our reception team whilst they become familiar with the new system.
The new system, will provide a ‘call back’ facility so that you do not have to wait in a queue on the telephone, but instead we will call you back when you reach number one in the queue. We hope that this new system will reduce the wait time for patients.
There will be many other perks to the system including being able to add up to date messages, recording of all calls and live time data for number of calls in the system and wait times across the practice lines.
Thank you for your assistance and patience.
You can contact us about a medical, administrative or prescription issue by clicking on 'Submit a new request' below.
This short online form is the quickest and simplest way for the majority of our patients to access or clinical team for assistance. Our practice phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.
Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday to Friday between the hours of 7.00pm to 7.00am. Please contact 111 during out of hours or 999 if this is an emergency.